Refund policy
Hello!
Artworks that Come Damaged in Transit:
Requests for refunds, repairs, and replacements are welcomed, only for items that are delivered damaged in transit, based on the following requirements:
This studio has a 7-day refund/repair/replacement policy on any item that you receive damaged in transit, which means you have 7 days after receiving your item to request a refund, repair or replacement (*see below for specific requirements*).
To be eligible for a refund or repair, your item must have visible physical damage, comparative to the state in which it was sold to you prior to purchase, upon delivery. Proof of damage must be sent with video evidence via email. All situations regarding damage will be handled fairly.
To start a damage claim, please contact me at bikibugstudio@gmail.com. Kindly include your claim within the subject of your email, so that I may notice it as a priority email. Note that returns will need to be sent to the following address: [P.O. Box 1471 Kailua, HI 96734].
Refunds
Once I’ve received and inspected your claim of damage and request for refund, you will be notified on whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method* within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since your refund has been approved, please contact me at bikibugstudio@gmail.com.
*Including deposits on commissioned work.
Repairs
Once I’ve received and inspected your claim of damage and request for repair, you will be notified on whether the request was approved or not. If approved, I will send you a return shipping label, as well as instructions on how and where to send your package (with no financial charge to you, of course!). Items sent back to me without first sending a request for repair will not be accepted for repair or return. Further communication may be necessary before I receive the item back.
Replacements
Full replacement of items are allotted to the following, only:
- Original and Commissioned Paintings that show severe and irreparable damage may be replaced with a new painting, of similar quality.*
- Art Prints that show significant damage upon delivery.**
*It is paramount to note that: an Original Painting or Commissioned Painting that must be redone due to severe damage to the original, will not be an exact copy of the original that was initially purchased. It can be assured that the very same materials and dimensions will be used, but it cannot be exactly replicated. If this is unsatisfactory to the client, a full refund is recommended. Further communication may be necessary before I begin the new painting.
**Art Prints cannot be returned for repair, and are therefore subject to refund or replacement, only.
For replacement on Originals, you can expect a finished replacement to be shipped within 7-10 business days, prior to my acceptance of your claim. Email updates will be sent for shipment date and tracking number.
For replacement on Prints, you can expect shipment within 2-5 business days, prior to my acceptance of your claim. Email updates will be sent for shipment date and tracking number.
---
You may contact me for any refund, repair, and replacement questions (within 7 days of delivery) at bikibugstudio@gmail.com.